CATHERINE BIZWIZE AMPAIRE LIMITED (the "Company") provides a range of services, including general goods and trading, ICT and digital services, engineering and construction, real estate and leasing, solar energy products and services, e-commerce and online marketplace services, hospitality and environmental services, pharmaceutical-related supply services, oil and gas-related goods and services, agriculture-related offerings, and other general contracts and supplies. This Refund Policy explains how returns, cancellations, exchanges, service corrections, credits, and refunds are handled.
1. Scope of this Policy
This policy applies to the Company's activities, including:
General merchandise, trading, import, export, and supply transactions.
ICT, software, web, data processing, communication gadgets, CCTV, smart devices, and digital services.
Construction, engineering, borehole, facility management, plumbing, and related project services.
Real estate, leasing, equipment rental, and property-related commercial services are promoted through the website.
Solar energy products, inverters, batteries, and related equipment or services.
E-commerce, online marketplace, and online retail activities.
Hospitality, hotel, restaurant, café, food processing, and catering services.
Environmental services, cleaning, fumigation, and waste management services.
Pharmaceutical, medical supply, laboratory, and scientific equipment supply activities were offered.
Oil and gas, fuel, lubricant, and petroleum-related services were offered.
Agricultural, farm, and food packaging-related transactions.
2. Eligibility for Refund or Review
A customer may be eligible for a refund, exchange, replacement, service credit, repair, or reperformance (the "Remedy") in the following cases:
The wrong goods or services were supplied.
A product was materially defective or damaged on delivery.
A duplicate or billing error is confirmed.
A paid service was not delivered due to the fault of CATHERINE BIZWIZE AMPAIRE LIMITED.
A service was materially deficient and not corrected within a reasonable time.
A technical, construction, energy, marketplace, or supply engagement could not be fulfilled for reasons directly attributable to the Company.
3. Non-Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Consultation, planning, design, inspection, site visit, or advisory fees already earned.
Custom software, web, data, marketplace, or digital solutions, once work has commenced.
Project mobilization fees, procurement costs, logistics charges, customs fees, and third-party vendor charges have already been incurred.
Special order goods, customized products, or imported products procured for a customer.
Used, altered, installed, or damaged goods after delivery.
Opened pharmaceutical, personal care, chemical, sterile, or controlled items, except where defective on delivery.
Fuel, lubricants, gas, and related petroleum products, once delivered and accepted, except where wrong supply or contamination is established.
Event, hotel, catering, venue, rental, or booking deposits are once preparation or reservation has begun.
Services already fully rendered or substantially performed.
4. Construction, Engineering, and Project Services
Where the Company provides engineering, construction, solar, facility management, installation, borehole, real estate improvement, or other project-based services, cancellation after mobilization or commencement may attract charges for completed work, labor, materials, vendor commitments, equipment deployment, administrative costs, and other non-recoverable expenses already incurred.
5. ICT and Digital Services
Payments for ICT, software, websites, data processing, system design, training, communication technology, digital transformation, online marketplace setup, or e-commerce services are generally non-refundable once technical work, setup, licensing, integration, deployment, or enablement has begun.
6. Real Estate and Leasing Transactions
Any property, equipment, rental, or leasing transactions promoted through the website may be subject to separate transaction-specific terms. Deposits, reservation fees, inspection fees, documentation fees, and due diligence costs may be non-refundable where already incurred.
7. Hospitality and Environmental Services
Deposits for hotels, events, catering, cleaning, fumigation, refuse evacuation, or related services may be non-refundable once staffing, materials, dates, vendors, or equipment have been committed. Where a valid complaint is established, the Company may offer reperformance, service credit, partial refund, or another reasonable remedy.
8. Refund Process
To request a refund, exchange, replacement, or service review, the customer should contact CATHERINE BIZWIZE AMPAIRE LIMITED using the support details on the website and provide the following:
Name.
Transaction or booking reference.
Date of payment.
Description of the issue.
Proof of payment.
Supporting evidence such as photographs, invoices, logs, reports, or correspondence, where relevant.
9. Remedies
Where a claim is accepted, CATHERINE BIZWIZE AMPAIRE LIMITED may choose the commercially appropriate remedy, including:
Replacement.
Exchange.
Repair.
Reperformance of service.
Service credit.
Store credit.
Partial refund.
Full refund.
10. Processing Time
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed upon. Timing depends on financial institutions, processors, vendors, and relevant intermediaries.